Clear rules for reports, subscriptions and billing changes.
Effective when paid billing is enabled by Known Range LLC d/b/a EquipMetric.
One-time Purchase Analysis
A refund may be requested within seven days of delivery when the final evidence grade is THIN. A refund is not automatically due because the result is NEGOTIATE, PASS or NEED MORE INFORMATION, or because the customer disagrees with the conclusion.
Requests should include the report link or Deal ID and be sent to support@equipmetric.com.
Verified Analysis
Because Verified Analysis includes additional human review, refund requests are evaluated based on whether the promised review was delivered and whether the available evidence was sufficient to perform the service. Contact support promptly if a review cannot be completed as described.
Recurring subscriptions
Subscriptions may be canceled through the EquipMetric billing page and Stripe customer portal once billing is enabled. Cancellation is intended to take effect at the end of the current paid billing period unless otherwise stated at the time of cancellation. Access continues through that period.
Canceling a subscription does not automatically refund a completed billing period. If a duplicate charge, billing error or service-access failure occurs, contact support so the transaction can be reviewed.
Failed or disputed payments
If a recurring payment fails, access may be limited or suspended while Stripe retries the payment or while the account remains past due. A chargeback or payment dispute may also result in temporary account restrictions while the dispute is reviewed.
Processing time
Approved refunds are returned through the original payment method when practical. Bank and card processing times are controlled by the payment provider and the customer's financial institution.